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100 Questions on Amazon's New Seller Operations: Brand related Issues
Time: 2025-10-21 Click count: 843

100 Questions on Amazon's New Seller Operations: Brand related Issues


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Why do I always fail to register/authorize (indicating brand abuse)?

Common pitfalls of brand registration/authorization failure, please pay attention to self-examination:

(1) Please note the compliance of the submitted trademark

If the trademark you submit for Amazon Brand Registry falls under the following circumstances,Unable to apply for registration: 

  • Your trademark has been penalized by the United States Patent and Trademark Office (USPTO).

  • The lawyer or law firm responsible for submitting your trademark application has previously been punished or reported by the United States Patent and Trademark Office (USPTO) for violating USPTO regulations and rules

  • It is recommended that you directly contact a practicing lawyer in the United States to complete the trademark application, rather than through other intermediary agencies. You can visit the Amazon IP Accelerator website to learn more about how to contact a trusted trademark registration law firm.

(2) Please ensure the health and validity of the seller's account

If you have not completed the verification of your new seller account, or if your account has been suspended due to a violation of Amazon policies, you will not be able to apply through Amazon Brand Registry.

Therefore, before you apply for Amazon Brand Registry,Please ensure the health and validity of your seller account in advance:

  • If you are a new seller, please ensure that you have completed the new seller account verification for at least 48 hours before submitting the Amazon Brand Registry application.

  • If your seller account is suspended due to a violation of Amazon policies and you have objections to this decision, you need to first appeal on the account status pageReactivate seller accountSubmit the Amazon Brand Registry application again.

(3) Please pay attention to the completeness of brand registration materials, which can help you improve your pass rate:

  • Confirm whether the brand already has an R mark or pending trademark in the country of registration application, and whether it is a trademark based on valid text or images.

  • Ensure that the submitted brand name is identical to the Mark Name registered with the local trademark office (uppercase and lowercase letters can be entered according to preference).

  • Ensure that the submitted trademark number is completely consistent with the registration information of the local trademark office.

  • Ensure that the trademark type is filled in correctly.

  • Ensure that the trademark image you upload is completely consistent with the records on the local trademark office's official website.

  • Ensure that the product images provided for filing are consistent with the USPTO category, and the images must be actual photos of the brand products you plan to sell (P images are not allowed). It is recommended to provide multi angle/multi style product images, and the images must display the permanent brand name on the product and/or product packaging;

  • Ensure that the information of the trademark contact person is up-to-date and valid in all public resources.

(4) Regarding the issue of trademark ownership:

If you are not the trademark owner, we strongly recommend that you have the trademark owner register the brand on Amazon and then add you as an authorized user.

If you are not the trademark owner, you need to provide a copy of the trademark ownership certificate when registering the brand, including an authorization letter issued by the brand trademark owner, proof of the license agreement/contract signed with the trademark owner, purchase/production/supply invoices, etc.

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Why was my brand suddenly removed?

If your brand is suddenly removed by the system, please refer to the previous question and self check in the following direction:

  • Self check the compliance of the submitted trademark

  • Self check the health and validity of the seller's account

  • Please pay attention to the compliance of brand usage behavior. Brands should attach great importance to the accuracy of reporting. Continuously submitting inaccurate or false notifications may result in your submission permission being revoked, losing your reporting permission, and even affecting the brand status.

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3. Why am I still unable to use some brand tools (such as brand analysis ABA, Vine, management trial MYE, AmazonLive, ordering province, virtual bundling, post post, etc.) even though I have registered my brand?

If you, as an applicant for brand registration, submit a trademark and successfully complete the brand registration, your brand registration account will become the brand owner, automatically becoming the "rights owner administrator" and automatically owning the sales rights of the brand (brand tool usage rights). 

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4. Can the brand continue to be used in other stores even if the seller account under the brand name has been shut down?

After the seller account under the brand is closed, the brand registration can be transferred to other stores, but it is recommended that you first revoke the brand registration of the closed account before transferring the brand registration to other stores. However, it should be noted that:

This operation may have associated risks. If a store under the brand name is shut down, even if the registration is revoked and the same brand is used in other stores, it may still be recognized by Amazon as a related account, resulting in a risk of association for the new store;

We suggest that you try to ensure the compliant operation of your store and avoid sharing the same brand between different stores;

To avoid associated risks, you may consider re registering your trademark and avoiding using brands from closed stores.

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5. If a seller comes to sell my product without my authorization, how can I rush to sell it?

'Co selling' does not mean 'infringement', only when the product being co sold is counterfeit can it cause infringement on your product.

  • If you have the R logo of the local sales country and have completed brand registration on Amazon, you can report possible infringement of the co selling behavior through the following methods:

Conduct a Test Buy to prove that the products being sold are counterfeit;

If it is confirmed to be a counterfeit, prepare to test the purchase order number; The order store needs to be consistent with the reported store;

After the Test Buy order is delivered, submit a report (path: Seller Backend - Brand - Brand Protection - Click "Report Violation").

  • If you have an R label, you can also choose a suitable ASIN to join the Transparency program, which can play a role in "preventing co selling protection in advance". In addition, the transparency plan also supports cross site anti-counterfeiting and co selling.

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How can I file a complaint about infringement?

Firstly, you need to correctly determine which type of infringement you have encountered? (Is it trademark infringement, copyright infringement, or patent infringement).

Secondly, you can protect your intellectual property rights through the following means, including:

  • Negotiated resolution: including sending a lawyer's letter to the infringer, requesting them to stop infringing, etc.

  • Judicial protection: filing a lawsuit directly to a court with jurisdiction.

  • Internal complaint: Report violations to Amazon.

According to the reporting process for different types of infringement, the "Report a Violation" tool in the backend may be used for operation. Incorrect selection may result in the failure of reporting. The example is as follows:

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What should I do if I receive a performance notification of intellectual property infringement?

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(1) Determine the type of infringement

Firstly, you need to check the performance notification>account status page to determine which type of infringement you are involved in? (Trademark infringement, copyright infringement, patent infringement), and whether it is infringement of the product itself or infringement of the product details page?

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(2) After completing the self-examination, please appeal according to the following circumstances.

① Admitting violation:

Generally speaking, you need to correct your ASIN, remove all potentially infringing text/images from the listing, and then submit an appeal. Please note that after receiving a notice of infringement, do not easily delete the ASIN. In some cases, deleting the ASIN may not completely eliminate the suspected infringement of intellectual property rights. Please remove the infringing content of the ASIN before completing the subsequent steps;

In addition, if you receive a complaint from the intellectual property party, in general, you need to proactively contact the complainant to negotiate the withdrawal of the complaint before proceeding with the subsequent appeal;

If you need to submit appeal materials, they generally need to include the following content:

Appeal POA: It should include the root cause, corrective measures taken (such as correcting ASIN pages/removing ASIN inventory/communication records with the complainant and evidence of withdrawal), and future prevention plans.

② Not admitting violations:

If you do not admit to the violation after self-examination, you need to confirm that you hold the corresponding valid intellectual property or valid authorization, or that the complainant does not have valid intellectual property. If confirmed, the appeal can continue, and generally the following materials need to be submitted:

  • Valid intellectual property certificates (such as R trademark certificates, copyright registration certificates, patent certificates, etc.), or valid authorization letters/license agreements from the rights owner;

  • Complaints related to suspected piracy/counterfeit products require submission of valid invoices;

  • If you receive a complaint from the intellectual property party, it is recommended to proactively contact the complainant to negotiate and communicate non infringement matters, and keep a written communication record;

  • Regarding patent issues: It is recommended to request a professional intellectual property agency to provide an analysis report on the non infringement of the product;

  • Regarding copyright issues:

On the US website, if your product is copyrighted by the copyright owner based on the digital millenniumThe copyright law (DMCA) claims infringement and has been removed, but you believe that the content involved in the complaint is not infringing. You can appeal through the DMCA counter notification process in the seller's backend. After submission, if the other party does not provide evidence within a maximum of 14 days, you can continue to sell normally.

If you are not on the US site, you can provide evidence such as: 1) the upload time of the image, 2) the shooting time of the original image, and 3) the source file of the edited image during the appeal process in the background to prove that you uploaded it earlier than the complainant, and to prove that the content is original to you as evidence for the appeal.

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8. I have already registered a trademark on the US website, but I want to expand to the European website but find that the trademark has been hijacked on the European website. Can I report it?

No, trademark rights have regional characteristics. Through brand cross site authorization, brand sellers can open the right to use brand building tools on multiple sites. However, if there is no trademark in one of the sales countries/regions, they may face the hidden danger of local trademark registration or infringement at any time, and cannot fight back to protect their rights, which may lead to performance damage. We suggest that you plan ahead for trademark registration in the target sales country based on business development needs.

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