Please follow the steps below to check and confirm the issue of credit/debit card verification failure:

• We recommend using a multi currency credit/debit card with international payment capabilities, and recommend the four major banks' all currency VISA card;

• Confirm the validity of the credit/debit card, with a minimum expiration date of six months, sufficient credit limit, and no payment restrictions. It is recommended that the new card has a successful transaction record;

• Keep the holder's name consistent with the one on the card; Basic information self check: Check if there are no errors in the card number/card name/billing address/verification code, and if the billing address information is correct and complete. Please ensure that the billing address you filled in is consistent with the address you reserved at the bank;

• Do not use a virtual credit card, call the bank to confirm activation of the physical card, enable third-party payment, and inquire if there are any policy updates

• Continuous attempts to change card binding

• Change browser/device/clear cookies and cache/refresh before logging into the seller's backend

• Call the credit/debit card center to inquire if the credit limit is sufficient, if the local currency has been activated, if there are any restrictions on overseas online payments, and if so, apply to lift them.

• After registration and during account operation, you may change your credit/debit card information, but frequent changes are not recommended.

View details:Your seller's bank account and credit or debit card information

Summary of methods for not receiving verification codes, it is recommended that you try combining them more:

• Please try clearing cookies/changing browsers/refreshing browsers. It is recommended not to use VPN/VPS/Super Browser to send verification codes;

• Do not send frequent requests to obtain verification codes in a short period of time, as this may cause system errors;

• After the first attempt fails, please wait 1-2 hours and try again to refresh the interface, fill in the correct country code and mobile phone number on the page to obtain a new verification code (for mobile phone number in Chinese Mainland, please select 86);

• Please check if there is any unsubscribe/stop receiving SMS from certain numbers; Is there a junk information filter set up; Please contact your carrier to inquire if SMS from overseas/Amazon is blocked; Do not use virtual phone numbers;

• If you still cannot receive the verification code after the above attempts, please click on the prompt "Did you not receive the one-time password?" on the page and try to receive the verification code through SMS or phone call.

• If you have tried SMS and phone calls but have not received the verification SMS, you can click on the link and click on "Go to two-stage account verification recovery" on the page to jump to the two-step verification recovery interface. Upload the required information and submit it. Generally, wait for 1-2 days before logging back into the backend.

• Other methods:

• You can try logging in from the seller backend of other sites to see if you can receive a verification code (click login), such as the Canada site and the UK site;

• Sellers can contact customer service by opening a case through this link (without logging into the seller platform);

After receiving the verification code and entering the backend, it is recommended to use an authentication device as an alternative login method to avoid being unable to log in to the backend without receiving the SMS verification code. Refer to the Authenticator for the setting method.